How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Where is my personal data stored?
Can I use Consentry for more than one person?
How we report positive COVID-19 test results
How Consentry certificates are approved and validated
Reporting a problem with Consentry
How to download the Consentry App
I haven't received my test result on time
I believe the details on my certificate are incorrect. Can I change them?
Can I move my test history and pending results to a new device?
How can I report a bug in the Consentry app?
How to contact the laboratory processing your test
Rapid Testing (Coming Soon)
Taking a Rapid Antigen Test
How accurate are Rapid Antigen tests?
How often should I take a test?
Can I take a Rapid Antigen Test before travelling?
I think my test kit is incomplete/broken/faulty. Who can I contact to get a replacement?
Is a Rapid Antigen Test painful or dangerous?
See all 13 articles
What does Consentry do, and what benefits does it give me?
Is my data secure and private?
Why do I have to enter my result into the Consentry app?
Why does my result need to be reviewed by a computer?
How accurate is your system?
See all 11 articles
Help Desk Software
by Freshdesk Support Desk