Enter your search term here...
New support ticket
Check ticket status
Rapid Antigen Testing
Using Consentry with your Rapid Antigen Test Kit
How do I use Consentry with my test kit? [Video]
Tips for best results
Proper placement of the cassette on the calibration card
Problems reading the result - unreadable control line on cassette
What does Consentry do, and what benefits does it give me?
View all 15
Using Rapid Antigen/Lateral Flow Tests
How accurate are Rapid Antigen tests?
How often should I take a test?
Can I take a Rapid Antigen Test before travelling?
I think my test kit is incomplete/broken/faulty. Who can I contact to get a replacement?
Is a Rapid Antigen Test painful or dangerous?
View all 13
I haven't received my test result on time
I believe the details on my certificate are incorrect. Can I change them?
Can I move my test history and pending results to a new device?
How can I report a bug in the Consentry app?
How to contact the laboratory processing your test
Where is my personal data stored?
Can I use Consentry for more than one person?
How we report positive COVID-19 test results
How Consentry certificates are approved and validated
Reporting a problem with Consentry
How to download the Consentry App
Help Desk Software
by Freshdesk Support Desk