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Knowledge base
General
FAQ
2
Where is my personal data stored?
Can I use Consentry for more than one person?
About Consentry
4
How we report positive COVID-19 test results
How Consentry certificates are approved and validated
Reporting a problem with Consentry
How to download the Consentry App
PCR Testing
FAQ
3
I haven't received my test result on time
I believe the details on my certificate are incorrect. Can I change them?
Can I move my test history and pending results to a new device?
Getting Help
2
How can I report a bug in the Consentry app?
How to contact the laboratory processing your test
Rapid Testing (Coming Soon)
Taking a Rapid Antigen Test
13
How accurate are Rapid Antigen tests?
How often should I take a test?
Can I take a Rapid Antigen Test before travelling?
I think my test kit is incomplete/broken/faulty. Who can I contact to get a replacement?
Is a Rapid Antigen Test painful or dangerous?
See all 13 articles
Using Consentry
11
What does Consentry do, and what benefits does it give me?
Is my data secure and private?
Why do I have to enter my result into the Consentry app?
Why does my result need to be reviewed by a computer?
How accurate is your system?
See all 11 articles
Help Desk Software
by Freshdesk Support Desk
