FAQ

FAQs about receiving your PCR test results in Consentry.

I haven't received my test result on time
The labs responsible for processing Consentry-linked PCR tests aim to turn around results as quickly as possible - usually within 24 hours*. If you've ...
Fri, 4 Jun, 2021 at 11:53 AM
I believe the details on my certificate are incorrect. Can I change them? / Ik geloof dat de gegevens op mijn certificaat onjuist zijn. Kan ik ze veranderen?
At this time, it is not possible to change the personal information that you entered into Consentry when you scanned your test in the app.  If you made ...
Thu, 3 Jun, 2021 at 6:23 PM
Can I move my test history and pending results to a new device? / Kan ik mijn testgeschiedenis en de resultaten die in behandeling zijn naar een nieuw apparaat verplaatsen?
As all of your personal information is stored on your device, not our servers, it is not possible to move your test history to a new device at this time.  ...
Thu, 3 Jun, 2021 at 6:24 PM