FAQs

I have 40 employees and pay accordingly. Only 20 employees have downloaded the app. Can I get a refund?
It is of course best if all employees use Consentry to provide safety across the company and for their co-workers; however, if you are ever paying for more ...
Tue, 11 Aug, 2020 at 12:02 PM
Am I free to substitute users within the total number of users of my licence?
Yes! Licenses are not locked to specific users. Any employees in your account can be activated or deactivated at any time, and only activated users count to...
Tue, 11 Aug, 2020 at 12:02 PM
I have a number of contractors. Can I reallocate a licence seat when one contractor leaves and a new one starts?
Yes! License seats are not locked to specific users. This means that you can deactivate a contractor's account when they leave, and replace them with a...
Tue, 11 Aug, 2020 at 12:03 PM
Can my employees use Consentry in other locations?
Yes.  We are working hard to have the Consentry app widely adopted, and wherever Consentry is adopted your employees can check-in and out to those locations.
Tue, 11 Aug, 2020 at 12:03 PM
How can I avoid a queue building up near an important QR code?
There are several potential solutions that could be used to resolve a scenario like this. But remember, only ever use one unique QR code for one unique loca...
Tue, 11 Aug, 2020 at 12:05 PM
Once we implement Consentry, how do we get staff to scan the QR codes?
Print off and laminate some of the handy A4 Consentry reminder posters.  You can then attach these by the building entrance, on staff notice boards, by the ...
Mon, 17 Aug, 2020 at 9:41 AM
Where is the Consentry Portal data stored?
By default, Consentry Portal data is stored on an AWS server in the Netherlands.
Mon, 24 Aug, 2020 at 9:10 AM
Who is the Data Controller and who the Data Processor for Consentry-related data?
You, the organisation (employer) are the Data Controller. digi.me Limited, publisher of the Consentry client application and the legal entity responsible fo...
Mon, 24 Aug, 2020 at 9:10 AM
Why can't I view all of a Facility's QR codes at once?
In the 'Facilities' tab of the Consentry portal, you'll find a list of the active facilities in your Organisation. On the far right of the sc...
Mon, 21 Sep, 2020 at 3:48 PM